Privacy Policy

Last updated: November 6, 2026

This Privacy Policy explains what information FloraScan ("we", "us", "our") collects when you use the FloraScan mobile app and the website at florascan.win (the "Service"), how we use it, who we share it with and the choices you have.

1. Information we collect

Information you give us

• Photos. Pictures you take or upload to identify a plant, check its health or attach to a chat message.
• Your plant collection. Plants you save, their names, notes, care history and reminder settings.
• Chat messages. Questions you send to the AI plant assistant and the replies it generates.
• Support requests. Your email address and anything you write when you contact us.

Information collected automatically

• Device and app data. Device model, operating system version, app version, language, time zone and an app-specific identifier.
• Usage and diagnostics. Which features you use, crash reports and performance data.
• Location (optional). If you grant permission, your approximate location or the location stored in a photo, used to improve identification accuracy. You can turn this off at any time in your device settings.

Information from third parties

• Purchases. Apple tells us whether you have an active subscription, its type and renewal status. We never receive your payment card details.

2. How we use it

• To provide the Service: identify plants, assess plant health, generate care plans, answer chat questions and send reminders.
• To manage subscriptions and give you access to Premium features.
• To keep the Service working, secure and free of abuse, and to fix bugs.
• To understand how the Service is used and improve it.
• To respond to your requests and send you important service messages.
• To comply with legal obligations.

We do not sell your personal information. We will ask for your permission before tracking you across apps and websites owned by other companies.

3. Who we share it with

We share information only as needed to run the Service, with:

• Plant identification and plant health providers, which receive the photos you submit (and location, if you allowed it) to return identification and diagnosis results.
• AI model providers, which receive your chat messages, any photos you attach and relevant details about your plant collection so the assistant can answer.
• Apple, which processes payments and subscriptions.
• Hosting, storage, analytics and crash-reporting providers, which help us operate the Service.
• Authorities or other parties, when required by law or to protect the rights, safety and property of our users, the public or us.
• A buyer or successor, if we are involved in a merger, acquisition or sale of assets.

4. Legal bases (EEA and UK users)

We process your personal data on these legal bases:

• Contract: to provide the Service you asked for, including identification, diagnosis, chat, reminders and subscriptions.
• Legitimate interests: to keep the Service secure, prevent abuse, fix problems and improve features, where these interests are not overridden by your rights.
• Consent: for optional features such as location access and notifications. You can withdraw consent at any time.
• Legal obligation: where we must keep or disclose information by law.

5. How long we keep it

We keep your photos, plant collection and chat history for as long as you use the Service, so you can see your history. You can delete individual items in the app, or ask us to delete all of your data. We delete or anonymize data we no longer need, except where we must keep it for legal, tax or security reasons. Information held by our service providers is kept according to their own retention policies.

6. International transfers

Our service providers may process your information in countries other than your own, including the United States and countries in the European Union. When we transfer personal data out of the EEA or UK, we rely on safeguards such as the European Commission's Standard Contractual Clauses.

7. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent. Residents of California and other U.S. states may have the right to know what personal information we collect and to request its deletion; we do not sell or share personal information for cross-context behavioral advertising.

To exercise any of these rights, email support@florascan.win. We will respond within the time required by law. If you are in the EEA or UK, you also have the right to complain to your local data protection authority.

You can also control permissions for the camera, photos, location and notifications in your device settings at any time.

8. Children

The Service is not directed to children under 13 (or the higher minimum age that applies in your country). We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

9. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will let you know in the app or by other reasonable means before they take effect. The "Last updated" date at the top shows when it was last revised.

11. Contact us

Questions or requests about your privacy? Email us at support@florascan.win.